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Jen Rice

Transformation Strategist & Coach.

Propositions and experiences should only exist if they add value to the customer (as an individual, as member or society, or as inhabitant of planet Earth). But they can only succeed if the people delivering them are convinced they are doing what is right. Otherwise, strategies and ideas are just empty words on PowerPoint.

Which is why Jen helps organisations transform from the inside out. 

🚀 Making transformation happen. 🚀
Transformational experience innovations can only happen at scale, when teams and their leaders believe that the changes proposed can ”make a difference”. Not because the numbers say so, yet because they feel right.

Which is where Jen comes in as an expert to identify, shape and balance beliefs across leadership teams, and organisations. While staying connected to the real world of what matters most to customers.

So that that those new experiences, and propositions can be turned into reality. At scale.

💎 About Jen 💎
Jen brings over three decades of experience in human-centric transformation strategy, and is also trained in somatic leadership coaching.

While serving as CX Principal and B2B Sector Lead at Forrester, she led the development of a unified maturity and strategy framework to harmonize and evolve all aspects of an organization around their best-fit customer segment, including brand, CX, digital, IT, culture, metrics, governance and more.

She's also skilled in helping companies align external brand with internal operations for sustainability and CSR. Representative clients include Cisco, Johnson & Johnson, Environmental Defense Fund, Principal Financial, CenterPoint Energy, and more.

Want to work with The Transformation Architects?

Let's discuss the opportunities to reimagine your industry's 'normal'.

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