The 4-week inspiration boost for customer experience leaders who want to unlock the power of AI for their customers and business.

◆ Service AI powered customers ◆ Augment your team's abilities ◆ Transform your experience ◆

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You are a customer experience leader

We are your co-creator, catalyst, and knowledge partner for transformative experience innovation.
We integrate science, art, technology, and business sense. Look at human aspirations beyond jobs-to-be-done. Translate bold futures into pragmatic steps.
In short, we help you move beyond incremental improvement, and imagine life as it should be.

Craft distinct experiences

You've got the journey maps, chatbots and scores. But the way you deal with customers still resembles that of most in your industry. 

We help you differentiate your business with client and customer experiences that are memorable, meaningful or even transformative.

 Delivering earned growth, smiling faces, and customer connections your competitors will struggle to match. 

Redefine industry rules

Technology and customer expectations change too fast to follow trends. To compete, we need to skate to where the puck will be. 

We help you look beyond the habits and orthodoxies of your industry to imagine customer reality 'as it should be'. 

Delivering an expanded sense of what is possible, new opportunities for profit, growth and market disruption. 

Invest in the future

In a world of AI and robots, enriching human experience and transformation are the next competitive battlefield.

We proactively research and develop new experiences, technologies and methods for the experience and transformation economy.

Delivering new profit opportunities for seed-funding, co-development, licensing and commercialisation. 

WANT TO DISCUSS TRANSFORMATIVE EXPERIENCE INNOVATION IN YOUR BUSINESS? 

Get in touch

Let's talk about the opportunities to reimagine your customer experience, culture or industry.

Meet the Creators

We have assembled the best experience team on the planet. 
Thought leading scientists, artists, technologists, builders and change makers. 
People who influenced the experience of hundreds of millions of humans, and have the accolades to prove it.

They've wired brains to machines. Enchanted through circus, art and theatre.
Forged resilience in war-torn communities. Created cutting-edge immersive art in VR/AR.
Knowing that transformative experiences can reshape the world for the better.
​That profit and prosperity aren't contradictions. 

STAY TUNED FOR SOME EXCITING ANNOUNCEMENTS.

Partnership opportunities

When we discover an opportunity for transformation, we don't always wait for a client. We move.
On this journey, we invite seed funding, development and commercialisation partners to help mature, and commercialise our pre-production efforts.

​If any of the below opportunities fit your corporate or investment criteria, we look forward to hearing from you.​

• WORK 5.0

• DEATH CARE

• OTHER

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  REINVENTING THE WORK EXPERIENCE

  Most organisations still apply century old management methods, beliefs and metrics to an age of hybrid work, AI and changing employee priorities. Resulting in workplace stress, disengagement, burnout, a loss of purpose, and talent.
  
  There is an opportunity to reinvent the work experience from scratch.
  We don't have a complete solution yet, but we have identified key opportunities, including:
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  • 'instant relief' from the workplace stress pandemic through neuroscience and immersive tech;
  • enhanced empathy, inclusion, and diversity through transformative, immersive theatre;
  • recasting office spaces as immersive experiences that drive engagement, productivity and ideas;
  • more successful corporate change programmes that replace compliance with transformation;
  • tech-positive culture steps to help leaders and teams understand, anticipate, and embrace AI;
  • transforming the HR profession from administrative to empowering.
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  ARS MORIENDI: A NEW APPROACH TO DEATH

  Western death culture is at a tipping point
  The traditional death care industry no longer meets the complex, often unspoken needs of many individuals. In life, and in death.
  
  So we asked ourselves.
  What if we reimagined the Western death experience from the ground up. Respecting traditions, yet infusing it with meaning, sustainability, even a touch of experiential magic. Could we help people avoid regret? Achieve closure? Avoid unnecessary pain?
  
  Get in touch to discuss the human and commercial opportunities when:

  • inviting death to the table in life, so we remember enjoying every day;
  • helping the dying and their families come to to terms with the inevitable;
  • making the final goodbyes magical moments of transformation;
  • turning a lifetime of memories into a legacy that endures​.
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  EARLY THOUGHTS

  Beyond work and death, we are also exploring new transformative experience opportunities, like:
  
  

  • redefining customer voice programmes for the age of AI
  • reimagining high street retail and city centres for the experience economy
  • enhancing art appreciation through technology
  • bringing back the humanity into largely digital B2B interactions
  • revaluing 'the journey' as part of travel
  • humanising healthcare
  • and more

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  ​If you would like to explore some of these concepts at the idea stage, we welcome a conversation.

Intrigued?

If you made it to the bottom of this page, our message probably resonates with you.
​So do reach out to discuss and explore.
Even if we never do business, we are sure to have an interesting conversation.​

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